Contact Information, Policies and Procedures
Our goal is to make your purchase experience at
AwesomeTools.com quick and easy. If you have questions or
suggestions on how we might serve you better or make this a better
site, please send email to
email@awesometools.com. And thank you for being an
AwesomeTools.com customer.
contact info |
payment |
shipping | returns |
privacy | security |
product pricing
Contact Information
AwesomeTools is an on-line business - and we
would prefer you contact us by email whenever possible - since it's
available 24 / 7 / 365:
But we realize that sometimes you just want to talk
to a live person:
Payment -
we accept Credit Cards, PayPal,
Checks, Purchase Orders
In keeping with our goal to make your experience
at AwesomeTools.com quick and easy we accept the most popular credit
cards, PayPal, your personal check; or you can even fax or
snail-mail your order if you have any
security concerns.
Order on-line using the
following credit cards:
We can also accept your
check. Again, you can complete your order on-line,
then select By Postal Mail instead. Or just print the
order off the screen. Either way, just mail with your check to
7401 Galilee Road, #150, Roseville, CA 95678.
Please Note: While we normally ship upon
receipt of your payment, we do reserve the right to hold shipment
until your check has cleared.
We also accept Purchase
Orders with prior approval. Again, you can complete your order on-line,
then select By Purchase Order. Or just print the
order off the screen and mail it to us at
7401 Galilee Road, #150, Roseville, CA 95678.
Please Note: For new accounts, we will
contact you to confirm your information, discuss payment times,
etc. Or give us a call ahead of time at (916) 782-7292 and
establish your account.
We accept phone orders
if the other options don't work for you. We have a
more difficult time with phone orders because we are not always near
the phone, so please use one of the other methods listed above if
possible. If not, our number is (916) 782-7292, Mon-Fri 9-5
PST.
Shipping
Shipping and handling charges are billed using
UPS current rates.
Orders typically ship within 1-2 business days,
utilizing UPS ground delivery service. If for any reason
shipment of your order will be delayed, we will notify you by email
- so please make sure the email address you provide us is correct.
UPS does
not deliver on weekends or holidays, and does not deliver to
P.O. Boxes.
Orders will not ship until credit card approval
is obtained. Incorrect credit card numbers, invalid credit
cards numbers, etc. may cause delays in delivery of an order.
State sales tax of 7.25% will be added to the
sales price for California residents shipping to a California
address.
Returns
If you are dissatisfied with any product you have
purchased through AwesomeTools.com, you may return it for an
exchange or refund within 30 days of purchase. When returning
an item, all parts, pieces and printed materials must be in their
original and resalable condition.
Only damaged or incorrectly shipped items are
eligible for a shipping and handling refund, otherwise all shipping
and handling charges are nonrefundable.
We reserve the option of charging a 15%
restocking fee to help cover our time spent unpacking, inspecting
for resalable condition and restocking.
When returning an item, please send email to
sales@awesometools.com
to obtain a return authorization number. List the item(s) you
are returning and the reason for the return. Include the
return authorization number with the returned item(s). Upon
receipt of the returned item(s) as outlined above, you will be
shipped the exchange item or an electronic refund will be made to
your credit card as you requested. If a refund is made, you
will be sent a confirmation of the transaction by e-mail.
You may also contact us by phone at (916)
782-7292, but email is preferred.
Privacy
AwesomeTools.com is committed to protecting the
privacy of those who visit/use our site.
We will not share or sell your personal
information with anyone unless required by law. We may add
your email address to our customer-only notification list, but every
email we send to you using that list will have removal instructions
prominently displayed at the bottom of the message.
Security
You can shop at AwesomeTools.com online with confidence.
We have partnered with Authorize.Net, a leading payment gateway
since 1996, to offer safe and secure credit card and electronic
check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of
sensitive customer information through the credit card and
electronic check processing networks (see an online payments
diagram). The company adheres to strict industry standards for
payment processing, including:
-
128-bit Secure Sockets Layer (SSL) technology
for secure Internet Protocol (IP) transactions.
-
Industry leading encryption hardware and
software methods and security protocols to protect customer
information.
-
Compliance with the Payment Card Industry
(PCI) Data Security Standard.
For additional information regarding the privacy of your
sensitive cardholder data, please read the Authorize.Net Privacy Policy.
AwesomeTools.com is registered with the Authorize.Net Verified
Merchant Seal program.
AwesomeTools.com's shopping cart system (www.cartserver.com)
uses secure servers that utilize the industry standard 128-bit Secure Socket
Layer (SSL) encryption. SSL is state of the industry
technology that allows for a secure and safe purchase transaction.
We also take appropriate steps to protect your
personal information in our possession. Whenever you provide
sensitive information (for example, a credit card number), we
retrieve it from the shopping cart system using full SSL encryption,
process it for payment, and then DELETE it off the shopping cart
system after 30 days (we keep it for 30 days to facilitate any
adjustments or refunds).
If you have any questions about security issues,
please free to contact email@awesometools.com.
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